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IRS Is Encouraged to Do More to Help Taxpayers Get Needed Information

by KEN BLACK

WASHINGTON, Jan. 24 -- Taxpayers have had success in taking advantage of new technologies for tax filing, but the federal government could have done even more to make the process easier, the Government Accountability Office revealed.

In a report titled, "2011 Tax Filing: Processing Gains, but Taxpayer Assistance Could Be Enhanced by More Self-Service Tools" (Report No. GAO-12-176) the GAO said taxpayers have seen the benefit of many different technological changes and have embrace . . .

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